What is “Branding” and why do I need it?
All existing organizations have a brand, regardless of how much time/effort have gone into developing it . Often times, people mistake the act of branding for designing a logo and related items (business cards, letterhead, etc.) when in fact it extends far beyond those visual products. From the name of your products to the way an employee might answer the phone, your brand is defined by how you communicate. We love a beautiful logo as much as any graphic design firm, however, we make it a goal to see beyond that single symbol into the culture of your entire organization to help you define your voice in a way that is clear and consistent.
How much will this cost?
What is your payment schedule?
Do you provide discounts?
We offer some discounted services to non-profit organizations. We believe in giving back to our communities, and have great admiration for the work that many of our local non-profit organizations do. You can check out our portfolio to see some of the non-profit agencies we’ve worked with to date.
Have you done work in my company’s specific industry?
What if I need to change my website’s content?
About 95% of our custom websites are built using the popular WordPress Content Management System, and with good reason. A content management system, such as WordPress, provides a graphical user interface allowing you to create new pages, change or add photos, videos, links, and more, throughout your entire website without requiring you to know anything about coding. Before or shortly after launching your website, we train you on how to use it, but we also make it easy to use and self explanatory enough so that you or an employee can have the utmost control over your website. Our goal is to build your site so you rarely have to call us to make an update. That said, we are still available to answer any questions and offer support, but we try our best to give you all of the tools you need so that if you come up with a great idea for a new page in the middle of the night, you can go and build it right there and then.
Do you do all this work in-house?
I don’t live anywhere near Asheville or Durham, but I like your work. Do you work remotely?
Should I pick out a theme?
What types of clients do you work with?
Who don’t you work with?
If you’re looking for the least expensive firm in town, you’ve probably come to the wrong place. Our quotes are competitively priced with those of other reputable firms, however, we’re unable and unwilling to compete on price with most freelancers and companies who sell template-based solutions.
We have years of experience (and college degrees) in our respective fields. We take great pride in the thoughtfulness and attention to detail that goes into our work, and are also humble enough to take a step back and revisit and revise in the event we’ve misunderstood a client’s goals or specific wishes. With that said, we try to avoid working with “backseat” designers who insist on controlling every minute detail we work so diligently to build into a cohesive system. It can also be equally frustrating working with someone who provides no context or constraints whatsoever for a project. Despite our better efforts, we are still unable to read minds and create brilliant concepts out of nothing (and will likely pursue more lucrative professions should we ever gain these abilities). Clear communication is key to ensuring you get the most of our services.
When can you start, and how long will it take?
Can’t you just fix up my current website?
I took some great photos with my phone, will those work?
Wait, you mean I need to write content?
Does Status Forward provide web hosting?
Status Forward provides hosting, maintenance, and support services for websites we build. We do this through partnerships with reliable, proven third party web hosts, as we’d never attempt to manage servers ourselves. This type of relationship allows us to provide premium website hosting to you at a discount compared to what you’d pay for the same quality of hosting on your own. We maintain your site by ensuring updates and security patches are applied, and we provide support if you have any problems updating your content.
We also communicate with the actual web host on your behalf in the case of any server side issues. We speak their language, so you can rely on us to deal with any issues that arise rather than dealing with tech support on your own. We also offer maintenance and support if you choose to sign up for hosting on your own, as long as we approve the host. After having dealt with numerous hosting companies over the course of many years, we’ve come quite adept at separating the good from the bad. Read more about our long term support services here.
Why do I need more than just a website?
While a website is an absolute necessity for any business in this day and age, it’s only part of the equation. How do people find that website? Organic search engine optimization will bring visitors, but will it attract the right visitors and drive sales? If you want to ensure you show up on the first page of a Google search (for the right search terms), then pay per click advertising might be a consideration when you are starting out.
We can provide a detailed list of digital and print materials you can consider as you build your business. Our research and adherence to your brand identity will ensure that everything stays consistently on message from product packaging to your Facebook page.